Expensive products, with poor services

Afternoon my people! I took a contract with Vodacom November 2022 during black Friday special. It was a combo deal 2 Huawei nova Y90, 1 with 600mb data & the other one with R70min of airtime for R419 per month * 24 months. But I ended up paying R519 per month within 6 months of my contract and I call to ask about the increase on my installment that I know nothing about & they said to me that it was because of the advances made on my 2nd Sim card that they load R70min airtime on plus other increases that I don't understand they are for what. Then I ask them to block advances on that Sim because my son is the one that uses the Sim, they did just as I asked but the installment is still R519 instead of R419 complaining about it but still they told me that it cannot go back to R419 because of certain changes on my contract that I still don't understand what R100 increase is for. Most of the time I don't use their data because of network problems they are always having. Fast forward I always receive calls from their marketing team for an upgrade so I refuse the upgrade because the installment is increasing as usual I turn them down because I can't afford the increase on my installment because already I am complaining about the R100 increase on my installment which was not on my 1st contract agreement.

Then September I received another call about an upgrade of Red 1.2GB of data & 100min TopUp rental but this time it was different my installment will reduce by R20 & I will pay R500 per month as she said because it was a lady that called. "They say their calls are recorded for quality purposes "they must listen to that recording. I only found out that she **** to me when I received my statement the installment have increased by R123. 99 which is now amount to R643.99 instead of R500 she said I will be paying. I went to the Vodacom shop where I took my contact and they told me they can't help me that I must call the Vodacom customer care services,then I called & lodged my complain telling them what happened, the lady who was helping me said she will take the matter to her manager, that the manager will get back to me with 48 hours it was before the 15th of September waited for the call until month end never received any call then they debited R643. 99 instead of R519 or R500. October I called again after receiving my statement because nothing changed, they promised same thing but still nothing changed. Come month end they debited same amount of R643. 99 then I disputed the debit order. I called again yesterday 12/12/2023 still waiting for the manager's call because my statement is still the same. I am still going to dispute the debt order till they change my contract back to R519.

Another thing! it is difficult to get through to Vodacom customer care, they will always tell you about Tobi. imagine my 60yr old mother typing an sms to Tobi because he only communicate with an sms.

Most elderly customers complains about airtime diductions that they know nothing about. They are even scared to recharge airtime