NW
Nadine W
1 reviews | Active since Apr 2022
08 Jul 2025, 17:36
Expensive Clone app installed on phone
I upgraded my phone contract in March this year. I took my phone to have my data transferred from my previous phone. With my bill at the end of the month I noticed my amount I must pay was rather high. I assumed it was transferal fees or something similar. I struggled for months only to realize shocked that Clone Phone Premium was installed by the person at Vodacom who cloned my phone. This app costs approximately R2000 per month. I have reported this to The Grove Mall's Vodacom but only received shoulders lift.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2025, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
NW
Nadine W's updateReviewer Update
10 Jul 2025, 14:28I would like to thank Vodacom for responding to my issue. I really appreciate your prompt response and your offer to help me. Your kind service consultant was amazing. Thank you for great service!
NW
Nadine W's update10 Jul 2025, 14:28
Reviewer Update
I would like to thank Vodacom for responding to my issue. I really appreciate your prompt response and your offer to help me. Your kind service consultant was amazing. Thank you for great service!