Expected better

My issue with Vodacom has been going on since September and still no solution has been presented to me. All they keep telling me is that it's been escalated to higher management, it's been escalated 3/4 times now.<br> <br> All this because the consultant in store that assisted me with making arrangements never had the authority to do so. As a result all 6 of my contracts got deleted. Now I ask you, what was he doing on my acc if not making arrangements. Now I had to pay 6x R105 for new SIM cards and 6x R285 for re-activation fees, this I think is unfair. <br> <br> I have a whole stream of emails between myself and Vodacom showing their poor response to this matter and lack of urgency. <br> <br> I've been a customer of Vodacom for many years and pay a lot of money every month owning 6 contracts and just felt that I deserve more than the way this has been dealt with.