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Lawrence P

1 reviews | Active since Feb 2018

15 Feb 2018, 06:56

Expectations given by RUDY not met

Im am utterly dissatisfied and need someone to contact me soonest as I am not standing for this any longer

I have done a review already and still no matter of interest. If you are not bothered that I am here on HELLOPETER than you will not be bothered as I am going through different avenues if I do not get contact by close of business today .

0
Replies (3)
Vodacom
Vodacom's reply15 Feb 2018, 07:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2018, 13:38
Official

Dear Lawrence

Kindly be advised your query has been sent to the Legal team for further assistance and feedback has been requested.

Regards,

Vodacom Consumer Website Team

LP
Lawrence P's update19 Feb 2018, 10:55
Reviewer Update
Official private business reply Dear Lawrence, Please be advised of feedback received from our Legal team is that the payment profile will be removed within 7 working days for account I ********** . Our Legal team have also advised should you have any further queries or questions to please contact ********** (free call from a Vodacom SIM). Regards, Vodacom Consumer Website Team I Do not feel this is the appropriate response as Rudy has mentioned this was done on the first of February and 7 days from than has been long gone. I will not contact the number as I do not own a Vodacom phone and after this I never will own a Vodacom Phone. You guys are not considering anything that I am asking for and keep disappointing me. I want a call from someone immediately or I will action this as hard as possible. I want all the investigation details provided to me immediately and I want my questions answered... I do not have any dealings with Vodacom and I don't want any dealings with a ********** company that robs people and that is why you don't want to hand over any investigation details. I want a call TODAY!!!!!!!!!