GI
Gizelle I

1 reviews | Active since May 2023

12 May 2023, 07:45

Expect to have to pay for a watch for longer than it works - guarantees are only lip service

Don't expect to have your guarantee on a waterproof watch honoured for water damage!!! I have been a loyal Samsung customer for more than 15 years. I bought a Galaxy Active 2 watch with one of my 5 Vodacom contracts on the 21 July 2022. I loved my watch and it stopped working 3 months ago. Since then Vodacom tried everything to not honour the guarantee with then quoting Samsung not not honouring the guarantee as a result of water damage in a WATERPROOF watch! The logic boggle the mind!!! SO before you add that extra amount onto your upgrade for a watch, remember you will be paying for the watch long after it no longer works.

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Replies (1)
Vodacom
Vodacom's reply12 May 2023, 09:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team