1 reviews | Active since Oct 2016
Exorbitant Vodacom fees
<p>Hi,</p> <p> </p> <p>So, for reference sake, I'll start off by saying that I'm on a Vodacom contract that charges me R189 for 3 gigs of data.</p> <p> </p> <p>Now, in last month or the month before, I open up my bill from Vodacom and see that my bill is over R3000 for the month. This is a problem, because 1) I have requested that my number be set up in a way where, if my data is finished, the internet would stop working, and 2) why would I pay R3000 for 1.5 gigs of data where my contract allows me to pay R189 for 3 gigs?</p> <p> </p> <p>I have called to try and resolve this problem, but they keep on telling me that they have logged a claim for someone to call me back, but that never happens.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
