JL
Jose L

1 reviews | Active since Oct 2016

13 Oct 2016, 08:02

Exorbitant Vodacom fees

<p>Hi,</p> <p> </p> <p>So, for reference sake, I'll start off by saying that I'm on a Vodacom contract that charges me R189 for 3 gigs of data.</p> <p> </p> <p>Now, in last month or the month before, I open up my bill from Vodacom and see that my bill is over R3000 for the month. This is a problem, because 1) I have requested that my number be set up in a way where, if my data is finished, the internet would stop working, and 2) why would I pay R3000 for 1.5 gigs of data where my contract allows me to pay R189 for 3 gigs?</p> <p> </p> <p>I have called to try and resolve this problem, but they keep on telling me that they have logged a claim for someone to call me back, but that never happens.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team