JvdM
Jaco van der Merwe

1 reviews | Active since Oct 2009

06 Jan 2016, 15:41

Exorbitant Data Charges

I bought their VIP Red contract with unlimited calls and SMS's and 5Gb data. Every month I get slammed with a R5000 bill for out of bundle data. I wanted to put a cap on the Data to prevent going out of bundle, but was informed that it would also cut my calls as soon as I go over the data limited. When I enquired with my upgrade they said it could be capped. Their promoting and advertising false information or they need to inform their *********** staff what their contract actually offer.<br> Call centre is useless and I seen more than 47 minutes to resolve this problem with no luck. Cant wait till my contract is finish ,Vodacom wouldn't see me again. They ripping people of with their data charges .

0
Replies (1)
Vodacom
Vodacom's reply06 Jan 2016, 16:27
Official
Hello eljac,

Thank you making us aware of this issue.

A consultant will make contact with you in due course to assist with your query.

Regards
MK
Consumer Website Team

Best regards,