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Thea S
1 reviews | Active since May 2016
10 Jun 2025, 11:44
Exorbitant charges for phone calls on airtime with Vodacom
The most expensive phone call I ever made: I wanted to phone a local number on my cell phone and got a message I had no airtime left. Found it funny as I usually don't make that many calls, but nevertheless bought R55 airtime through my bank, and made he call lasting 2.55minutes. What was my surprise when this morning I got a similar message - no airtime. Is it POSSIBLE to pay R55 for a 2.55 minute phone call? Can Vodacom please explain. I feel exploited!
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Replies (2)
Vodacom's replyOfficial
11 Jun 2025, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2025, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TS
Thea S's updateReviewer Update
12 Jun 2025, 13:33Thank you Vodacom, for the excellent service given by your agent ASHLEY PAYLE who phoned me after hours to explain where my airtime went to! It's still a grey area for a grey oldy like me, but it seems to have been used by CONTENT SERVICES and it was explained to me how to block it for free on Vodacom's Services and content blocker. On top of that I received some very generous airtime to make up. Thank you again Vodacom.
TS
Thea S's update12 Jun 2025, 13:33
Reviewer Update
Thank you Vodacom, for the excellent service given by your agent ASHLEY PAYLE who phoned me after hours to explain where my airtime went to! It's still a grey area for a grey oldy like me, but it seems to have been used by CONTENT SERVICES and it was explained to me how to block it for free on Vodacom's Services and content blocker. On top of that I received some very generous airtime to make up. Thank you again Vodacom.