Exorbitant and unexplainable charges

I have been battling with Vodacom since September this year. Getting an account of R 4 000. Content services for R 3 570,85, October the content services = R 6212,11 and my total account for November R16 000. I filed a complaint in September, the 14th. Made numerous phone calls, sent mails, went to a Vodacom Store. Cancelled subscriptions, some of them R15,00 a day. I have no idea what the Content Services are. Nobody at Vodacom could tell me. Was referred to WASP Services, which I did, called them and cancelled what ever it was. I did from my side everything Vodacom said I should, BUT VODACOM IS NOT COMING TO THE PARTY. Still today , nobody can tell me what the Content Services are. My line is blocked because I refuse to pay R 16 000 for something I dont know what it is for. I am in the sales business, I need to have my line in working order. If my line is not unlocked within the next 12 hours, I wlll see Vodacom in a dark place.