Exit client because of terrible service

<p>I have been vodacom's client for about 10 years and i dont have any good news about the service i have recieved, but my experience in the past week far outweighs all those years of bad service. I recently cancelled my contract and rather opted to be a prepaid customer but asked that i would like to hold on to my number since i have been using it for the past 10 years. That was Fine all this happened in November of 2016 until i could not place outgoing calls. I struggled to get through it seems their call center agents struggle to transfer calls, when i finally wen t throughi was told to contact the legal dept. The reason is i'm the one who is been owed (85 Rand to be exact). Now how is it that i'm not paid the fees that i am owed to and in turn i am the one who does'nt have service. </p> <p>I have a couple of family membersthat have nothing but bad reviews about vodacom. The best option is to forfeit the money i am being owed swap service providers and maybe then i can finally be able to make calls!!</p>