BC
Brian C
1 reviews | Active since Jun 2012
03 Jun 2019, 09:51
Existing profile?
Please could you help me understand what is going on here Vodacom. I had an account with you well over 5 years ago and closed and settled it. I recently tried to apply for one of your online deals and had a consultant call me to finalise the deal. After going through the process over the phone it came up that I have an existing Vodacom profile and would need to go into a store as they could not help me over the phone. I did so over the weekend and then it came up that I am unable to apply for a contract as my credit score is not good enough? I really don't understand this as I have no debt or credit besides a car installment I pay every month. I proceeded to an MTN in the same mall and they were willing to give me a very similar contract with none of these issues even mentioned? I don't really want to move service providers but if you cannot help me then I do not see any other choice? Please could you sort this out and tell me what is wrong with my current profile I have with you. Please email me directly as I am unable to take calls during working hours.
Thank you
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2019, 09:59 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2019, 09:59
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BC
Brian C's updateReviewer Update
06 Jun 2019, 08:45And still I have heard nothing from Vodacom so I guess my move to MTN is inevitable
BC
Brian C's update06 Jun 2019, 08:45
Reviewer Update
And still I have heard nothing from Vodacom so I guess my move to MTN is inevitable
Vodacom's replyOfficial
07 Jun 2019, 12:23 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2019, 12:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
BC
Brian C's updateReviewer Update
10 Jun 2019, 12:27NOT SATISFIED with your phone call because not even the consultant on the other end knew what was going on.
All I got was a simple..."you need to go back into the branch so that they can re-apply as we cannot see anything from our side"...so then WHAT is the point of your department?????
All I got was a simple..."you need to go back into the branch so that they can re-apply as we cannot see anything from our side"...so then WHAT is the point of your department?????
BC
Brian C's update10 Jun 2019, 12:27
Reviewer Update
NOT SATISFIED with your phone call because not even the consultant on the other end knew what was going on.
All I got was a simple..."you need to go back into the branch so that they can re-apply as we cannot see anything from our side"...so then WHAT is the point of your department?????
All I got was a simple..."you need to go back into the branch so that they can re-apply as we cannot see anything from our side"...so then WHAT is the point of your department?????