CT
Chad T
1 reviews | Active since Aug 2011
20 Feb 2018, 13:45
Existing customer cannot open new contract?
I have been a customer for several years with 2 contracts. Both has expired and i have been on pre-paid for both for more than a year. Yesterday when i tried to apply for a new contract, I could not because the system is still reflecting that I have an active contract? So obviously someone has not done their job and now has caused me to be inconvenienced? In the 21st century it still takes more than 1 day to get a mobile contract - absolutely poor service and bad for the brand. I will have to take to social media to get this issue resolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Feb 2018, 14:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2018, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Feb 2018, 10:12Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply21 Feb 2018, 10:12
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
CT
Chad T's updateReviewer Update
21 Feb 2018, 14:28Thanks Renzo, appreciate the feedback and resolution. I have left my details with a sales consultant at the Vodacom shop at Vodaworld. Since your message I have tried calling but the consultant is always busy and has not called back since 10am this morning. I had left my details withthe consultant who had promised to load the contract once the "contract" issue was resolved. But now it seems that I have to first be in the store and then they will load my details. This is really turning out to be such a poor customer experience. Again thank you for your reply and support
CT
Chad T's update21 Feb 2018, 14:28
Reviewer Update
Thanks Renzo, appreciate the feedback and resolution. I have left my details with a sales consultant at the Vodacom shop at Vodaworld. Since your message I have tried calling but the consultant is always busy and has not called back since 10am this morning. I had left my details withthe consultant who had promised to load the contract once the "contract" issue was resolved. But now it seems that I have to first be in the store and then they will load my details. This is really turning out to be such a poor customer experience. Again thank you for your reply and support