1 reviews | Active since Oct 2016

03 Oct 2016, 11:22

Exhorbitant Data usage - Vodacom service pathetic

<p>I have 2 data wireless ****les on 1 contract. My contract totals for both R349.00pm. Had a look at my Aug invoice and it indicated a data usage totalling R4500 (and I loaded a limit on this account, when data up, not to charge for more). I called Vodacom on 7 Sept, asked for investigation as I definitely did not use that value of data, discovered limit was also removed, call was logged (received ref via sms). By end Sept, my bank was debited with full amount owing R4544.16 (I am livid). I again called Vodacom, only to be told log was not in system, even the reference wasn't there. I again logged a query and received a 2nd reference. I checked my Sept invoice and low and behold I'm being charged R4400 for data usage again (and it's only 3 Oct, I haven't even switched my ****le on and I'm being charged) - WHAT THE HECK IS VODACOM DOING. I called Vodacom again and they polite tell me that I've subscribed to many things as of 3 Sept and am being charged (what the heck - what subscriptions). I am now waiting on Vodacom to come back to me and I want my cash my refunded. </p> <p> </p> <p>To make matters worse, my voice contract is off because of Network issues (cannot make or receive calls or send/received sms) since Friday 30th Sept, but my data on. Vodacom, you are *****ing my money, you are wasting my time, your charges are exorbitant and your service is pathetic.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team