Exhorbitant data charges
<p>I was in Mauritius for 10 days. I used my phone maybe 4 times whilst connected to a very good wi-fi signal. I returned home to an account of R2600 for data only!! Most of the time my phone was off and in my camera bag. I have been communicating to and fro with Vodacom for almost 2 months now and have just been informed that they consider the case closed. I would like an explanation on how they arrived at this figure but only provide me with a long list of non understandable info. I want to see where I managed to spend this kind of money when my phone was off most of the time. After 21 years with Vodacom I will now go to another service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Anthony Granger,
Thank you for your patience.
We've tried calling you but failed to reach you.
I've sent you a SMS with feedback.
Regards,
UW
Best regards,
Dear Anthony Granger,
Thank you for your patience.
We've tried calling you but failed to reach you.
I've sent you a SMS with feedback.
Regards,
UW
Best regards,
I was unfortunately in an area with no signal for a week. I have received an sms saying that I will be credited with a portion of the charges. I will accept graciously and move on. As a result of your action, I will stay with Vodacom.
I was unfortunately in an area with no signal for a week. I have received an sms saying that I will be credited with a portion of the charges. I will accept graciously and move on. As a result of your action, I will stay with Vodacom.