Exhausting Part 2

<p>Vodacom has rep****, basically telling me that I am liable for the account in arrears even though no one at Vodacom could give me the correct info since Feb'16. Now a few months later, after lodging a complaint on "Hello Peter", Lesley contacted me to inform me that according to my terms and conditions which I signed in 2008, I am liable for the account as I have never reqeusted a cancellation? IF SOMEONE AT THE CALL CENTRE JUST GAVE THIS INFO TO ME IN FEB'16 UP UNTIL NOW, WE WOULD NOT BE HERE! i asked Lesley to listen to the recordings of my trillion phone calls made to Vodacom, but my final feedback from Vodacom is that I am responsible for the account in question. The e-mails between myself and Lesley is included, according to me I have allready paid for a service which I did not use since I ported to Cell C.</p> <p>EMAILS BETWEEN MYSELF AND LESLEY AT VODACOM:</p> <p>On 17 Jun 2016 07:35, ********** ********** wrote:</p> <p>Good day Jolene<br /> <br /> I emailed you final feedback on this matter and I regret to inform that no further correspondence will be entered into.<br /> <br /> </p> <p>Thu 2016-06-16 09:42</p> <p>Jolene Muller ********** <p>RE: EC-041X-1C6GGQ Re:</p> <p>Lesley,</p> <p>I haven't received a reply from you? But keep on getting calls from a automated recording? <br /> Please phone me.</p> <p>Regards</p> <p> </p> <p> </p> <p>Senwes</p> <p> <br />From: Jolene Venter <br /> Sent: Tuesday, June 14, 2016 12:02 PM<br /> To: ********** /> Subject: RE: EC-0412-2LXFRX RE: FW: IO647564-3 - Urgent please</p> <p> </p> <p>Lesley,</p> <p> </p> <p>I have already paid R 698 too much?</p> <p> </p> <p>I have to pay for not knowing my Terms and Conditions but a Vodacom employee who’s job it is to inform customers(when a number is ported)that the contract will carry on if not formally cancelled has no liability?</p> <p> </p> <p>Lesley, this is unacceptable. I have phoned Vodacom since Feb’16 numerous times and no one could assist me, now a few months later I have to post a complaint on “Hello Peter” to get assistance and be liable for the months where I begged Vodacom to assist me?</p> <p> </p> <p>From: ********** ********** <br /> Sent: Tuesday, June 14, 2016 11:53 AM<br /> To: Jolene Venter<br /> Subject: RE: EC-0412-2LXFRX RE: FW: IO647564-3 - Urgent please</p> <p> </p> <p>Good day Jolene<br /> <br /> I do thank you for your time and respect your decision, but I will not be able to cancel the account (both numbers) at no cost to you.<br /> <br /> Kind regards<br /> <br /> Lesley Abels<br /> <br /> -----Original Message----</p> <p>From: Jolene Venter<br /> Sent: Tue Jun 14 11:01:41 GMT+0 ********** <br /> To: ********** <br /> Subject: RE: EC-0412-2LXFRX FW: IO647564-3 - Urgent please<br /> <br /> Lesley,<br /> <br /> Yes ,it is in the Terms and conditions but not one of the consultants at Vodacom's call centre informed me that a new number will be given to me after my number was ported. The employees of Vodacom should inform customers, when asked, what the terms and conditions are. When I phoned the call centre after my number was ported numerous times, NOT ONE consultant verified what you told me yesterday.<br /> <br /> I have been billed on ********** ********** without using the service since March'16 - May'16 ( 349 x 3 = R 1 047) , on account ********** ********** since Feb'16 - May'16 ( 149 + 4 = R 596)<br /> <br /> I have made payments from Feb'16 - May'16 in the amount of R 1 837, according to me, I already paid for something that I did not use?<br /> <br /> Vodacom can cancel all my accounts, as requested and I will not be making another payment.<br /> <br /> Lesley, I'm sorry that this became your problem but the consultants should inform a customer accordingly, not when a few months have passed & the customer billed for something that they enquired in March'16.<br /> <br /> Now, I had to pay for 2 months R 698 which was not my fault in the 1st place. The Call Centre, as I mentioned, is unequipped to assist customers, I had to be on the phone for about 20-30minutes everytime & not once did any consultant inform me of this.<br /> <br /> Kind Regards<br /> <br /> This message (and attachments) is subject to restrictions and a disclaimer, read more: Afrikaans | English<br /> From: ********** ********** /> Sent: Tuesday, June 14, 2016 10:30 AM<br /> To: Jolene Venter<br /> Subject: RE: EC-0412-2LXFRX FW: IO647564-3 - Urgent please<br /> <br /> Good day Jolene<br /> <br /> We have reviewed your request and the best we can offer is, to credit your Vodacom account with R261.74 for ********** ********** 899613. That would mean that the last invoice payable for this number is June 2016 invoice.<br /> <br /> I have also emailed you the account statement for ease of reference number. Please advise if you wish to accept our offer.<br /> <br /> Regards<br /> <br /> Lesley Abels<br /> <br /> ********** /> <br /> -----Original Message-----<br /> From: Jolene Venter<br /> Sent: Tue Jun 14 09:54:53 GMT+0 ********** <br /> To: ********** /> Subject: FW: IO647564-3 - Urgent please<br /> <br /> Lesley,<br /> <br /> Please assist, I keep on receiving calls from Vodacom about my arrears?<br /> <br /> I would like to finalise this but cannot pay the data line's cancellation amount. The payments I made was mainly deducted off of the top up line and not my data line. I requested below that the top up line's installments be reduced as I was not informed of the new number since yesterday?<br /> <br /> Please Lesley<br /> <br /> <br /> <br /> This message (and attachments) is subject to restrictions and a disclaimer, read more: Afrikaans | English<br /> From: Jolene Venter<br /> Sent: Monday, June 13, 2016 10:18 AM<br /> To: ********** /> Subject: IO647564-3<br /> <br /> Lesley,<br /> <br /> Please can you review the amount payable on my data line, I do realise that the info you gave me is in the terms and conditions but I have also made numerous phone calls to the call centre where not one consultant gave this info to me?<br /> <br /> If they had given this info to me in Feb/March'16, the amount owing on my Top up 350 would not be of concern. You will also see that on the new number given to me from Vodacom I have not used any airtime since my number was ported to Cell-C which would give you an indication that none of this info was given to me from your call centre.<br /> <br /> Kind Regards<br /> </p> <p> </p>