Exhausting
<p>I have ported my cell number from Vodacom to Cell C in Feb/March 2016, after this Vodacom has decided to allocate a new cell number to me which I am billed for but have never signed for or even requested nor have I even received a sim card. <br />Vodacom still phones me for an account that is in arrears but simply does not care weather I am using it or even signed for the number that they decided to bill on my account.<br />Everytime I phone customer care, not a single person knows how to assist me so they either put me on hold until I get fed up or transfer me to another department, just to repeat the whole story again. These phone calls range from 20 min and up.<br />I sent an e-mail to their ***** department, now 2 days later, I am once again holding for customer care as no-one has responded to my e-mail.</p> <p>This is ridiculous. Please help.</p> <p> </p>
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Replies (4)0
Replies (4)'s updateReviewer Update
09 Jun 2016, 06:44The number being enquired is: ***
's update09 Jun 2016, 06:44
Reviewer Update
The number being enquired is: ***
Vodacom's replyOfficial
09 Jun 2016, 07:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2016, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
09 Jun 2016, 09:09My number is ***,the one that I ported from Vodacom to Cell C
's update09 Jun 2016, 09:09
Reviewer Update
My number is ***,the one that I ported from Vodacom to Cell C
's updateReviewer Update
10 Jun 2016, 16:52I have received 2 missed calls from Vodacom, I tried to return the call but the number does not exist 082 275 97,I also received an email from Leslie Abels with terms and conditions but no explanation about the new number that they added on my account also no signature, I rep**** twice and no feedback was received. I then, once again, tried the call centre with no luck at all... This is truly ridiculous and totally unprofessional!
's update10 Jun 2016, 16:52
Reviewer Update
I have received 2 missed calls from Vodacom, I tried to return the call but the number does not exist 082 275 97,I also received an email from Leslie Abels with terms and conditions but no explanation about the new number that they added on my account also no signature, I rep**** twice and no feedback was received. I then, once again, tried the call centre with no luck at all... This is truly ridiculous and totally unprofessional!