Exemplary Service!

On Saturday 24 October I experienced difficulties trying to buy a once-off data bundle online via the MyVodacom website. I submitted a complaint to this effect via email late Saturday. I received a call in response within a few minutes of sending the email, completing the transaction over the phone. It was also promised that the root problem will be escalated. I subsequently missed two calls from Vodacom service on Sunday, who eventually got hold of me today The problem was explained as a software problem experienced over the past weeks, apology was offered and the required once-off bundle was loaded onto my account at no cost to me. I also used this opportunity to raise a different problem that I was experiencing with my Vodamail account. Details were noted, I was requested to email certain info. The response to the submitted info was also immediate (and NOT an automated response!). I do realise that technical problems arise from time-to-time