OS
Olebogeng S
1 reviews | Active since Sept 2021
11 Sept 2021, 09:18
Excuses to refund
I paid my account and the debit order also went off, since I did not have a budget to double pay I requested the a refund, and they keep extending their turn around time and they say they will 1st see if it will be approved but the account is up to date.
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Replies (2)
Vodacom's replyOfficial
11 Sept 2021, 15:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2021, 15:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
OS
Olebogeng S's updateReviewer Update
17 Sept 2021, 11:25After several emails to vodacom, I am still waiting the only thing I get is that they are still investigating, which I don't kno what they are investigating because I have provided them with proof they have asked for.
OS
Olebogeng S's update17 Sept 2021, 11:25
Reviewer Update
After several emails to vodacom, I am still waiting the only thing I get is that they are still investigating, which I don't kno what they are investigating because I have provided them with proof they have asked for.