Excuses Excuses Excuses

I lodged a complaint on Vodacom in February about promises made to me via their 'retention department'. I had 15 phone calls about telling me the reason they couldn't honor the promise made to me by their agent. It boils down to .... the courier company couldn't find where I live ... then it was oh the agent no longer works here .... oh he wasn't authorised to make the promise he did .... oh we don't have stock of that offer. It went on and on and on. The last time they contacted me I communicated that I'm off the grid and have no wifi or mobile access till the 13th March and for them to resolve the issue by then. I guess Vodacom will now blame the fact that I chose to hike in a location where they couldn't reach me for them negating a promise they made to me. Seriously I've been a customer for 30 years. HOW can it be so difficult to deal with a COMMUNICATIONS company?!?!?!?!?!?!