Excuses and the runaround, no customer service at all

I did an upgrade on the 31st of May 2022 as my current contract was coming to an end. I selected option 3 for a human tocontact me for acceptance of the new upgrade before it could be released, as I had some questions. I was told 4 to 7 working days for delivery. On the 3rd the Friday I saw on Rams tracking site that it had gone out for delivery, which was quite fast, but I had one problem though, I had fallen sick and wasn't able to take delivery. I arranged on the Saturday that they could deliver Monday, but with unforseen circumstances I got worse and had to go to the doctor and wasn't able to take delivery the Monday either. I phoned Vodacom to arrange a change of delivery address, which they said would take 24 hours, who knows why it takes so long, only they'll know. I was told by vodacom that my delivery would take place the Tuesday or Wednesday this week. Only to see on Rams site that the parcel was going to be sent back to Vodacom, which is odd as neither Vodacom or Ram told me this with all my phone calls I had with them. I contacted Vodacom who said that because it was a online upgrade and exclusive I'd have to contact them via email, which I did. I was told it would be investigated and I could request that I get the same upgrade that I'd taken on 31 May 2022. I mailed vodacom and asked what was going on, just be told that the order was received back and cancelled, by whom would I like to know, I didn't cancel it or request it to be cancelled. I received a sms asking if I want to re arrange delivery, cancel or change, so I chose 1 re arrange delivery. But since then have received no feedback on that front. All I get from Vodacom is excuses, no one could be bothered to even assist me with this problem, which is not my fault. If Ram had just waited for the new delivery address to be updated and delivered it as they were supposed to and as I was told they would by vodacom and Ram, then none of this would've happened. I have mailed Vodacom countless times today but have had no response from customer care, I was also told to call sales, but it was them who referred me to *** in the first place. There was definitely no investigation done and no work either by anyone to try assist me. Does 20 plus years as a client count for nothing? It certainly looks that way. All you want is money, there's no client service whatsoever. I want the Regional Manager to contact me, sort this out, as it looks like no-one there could be bothered to help a client. I want to be contacted today, 8 June 2022.