Excuses

I recently upgraded my phone and within two days of the upgrade i noticed a software problem on my phone, i took my phone to Vodacom Centurion and explained the problem to them and also informed them that i needed my phone repaired urgently as i use my phone constantly for work purposes. i was assured that it will take three days at the most for Vodacom to repair or swap my phone for another. today i phoned the store to ask if my phone has been repaired or if they know how long it will still take for them to repair my phone. Lo and behold i was told that nothing has been done as they need the receipt of when i did the upgrade, so i asked why they could not contact me for the receipt ..... i was answered with silence..... this is absurd and ridiculous. i am furious not only is my work suffering because of this issue as well as the fact that i am made to wait for something that is brand new that they could have swapped instore after their technician checked my phone and confirmed there was a software problem. <br> i am not impressed.<br>