Exchange Refusal

<p>Good Day,</p> <p> </p> <p>Attention goes to Vodacom Chatz based in Mall@Reds, Centurion. </p> <p> </p> <p>I went to the store 26/03/17 to look for a new cover for my iPhone 7 Plus. The BodyGlove "Aluminum Bumper" had caught my eye as I was under the impression it was a full cover with an aluminum bumper. To my surprise it was just the bumper exposing both back and front of my device. </p> <p> </p> <p>Encouraged by my friend to pursue an exchange, I was only able to try exchange it 29/03/17 as it still falls within the CPA; my slip is present and the packing as well as the product was not damaged. </p> <p> </p> <p>At first the manager had already encouraged the consultant that it could not be exchanged, because I indicated I was "happy" with the unit once I had bought it (he assisted me with the purchase). I was then later told they had to call a higher superior, it was declined for reasons unspecified. </p> <p> </p> <p>No refund was requested. Just an exchange for another cover that does not expose the back of my phone which I was happy to pay the difference for. </p> <p> </p> <p>Image is attached below for the convenience. </p> <p> </p> <p>I hope to get feedback on this unfair treatment. </p>