kR
kagiso R

1 reviews | Active since Feb 2014

23 Apr 2015, 06:34

excessive usage of data on my Mobile phone

I have recently asked Vodacom to look into the fact that my phone,use an excessive use of data.an I was adviced and went through my phone setting with one of the consultant,but still the problem continued so I then contacted Vodacom.an enquiry was opened an they told me that its facebook cause I switch my data off when ever I'm busy n not using my phone.so I went ahead and log out of facebook as I was adviced to log out everytime after using Facebook.on Tuesday I purchased 100Mb to monitor the usage.to my surprise this morning data gone.in actual fact I had used 650Mb of data in less than 10 days.during our recorded phone call with one of the consultant I think he said his name is Mark,he specifically told me there's nothing Vodacom can do to assist me in looking where the problem could be.

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2015, 07:11
Official
Hello chris kwena,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team