1 reviews | Active since Jan 2011

28 Jan 2015, 10:25

Excessive data usage

I have had my contract with vodacom for over 4 years now and multiple accounts. Thus morning I saw a debit order go through for the amount of R6011. Upon further investigation from my side I saw they charged me almost R4000 for data usage, my data bundle has never been depleted (in the last 4 years), as my phone is permanently connected to wifi (home and work), and if not I have a 2gb bundle, once I receive a msg from vodacom that says my data is nearing depletion I also buy additional bundles so this is not possible. <br> <br> Vodacom please fix the issue asap! Otherwise I will cancel all my contracts, and take the matter further.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2015, 14:02
Official
Hello Pho3niX90,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,