JF
Johann F
1 reviews | Active since Feb 2020
18 Jun 2020, 07:33
Excessive data charges x 3
For the past two months I have fought about my excessive data charges from Vodacom. I have called and nothing. Then I complained on hello Peter about their poor service and nothing. I have sent emails and nothing. Then I get a call and I get told I need to go into a Vodacom store to sort this out. During this time I have managed to do all business through not going out often but to handle a complaint I need to go to a Vodacom store. Because I am disputing the amount I have not paid my extra charges over my monthly subscriptions which are all up to date. The service and response is poor and I won’t and can’t give them any good review for the way this has been handled. Even asked the person who rep**** to my previous post on here to call but no luck. Vodacom, your service levels are really shocking.
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Replies (4)
Vodacom's replyOfficial
18 Jun 2020, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2020, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JF
Johann F's updateReviewer Update
18 Jun 2020, 09:40I don’t have names
JF
Johann F's update18 Jun 2020, 09:40
Reviewer Update
I don’t have names
Vodacom's replyOfficial
18 Jun 2020, 16:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been previously explained about the usage and that the credit was a Once Off gesture.
Your query has been resolved. Regards Consumer Website Team
Our records indicate that you have been previously explained about the usage and that the credit was a Once Off gesture.
Your query has been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2020, 16:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been previously explained about the usage and that the credit was a Once Off gesture.
Your query has been resolved. Regards Consumer Website Team
Our records indicate that you have been previously explained about the usage and that the credit was a Once Off gesture.
Your query has been resolved. Regards Consumer Website Team
Best regards,
JF
Johann F's updateReviewer Update
18 Jun 2020, 16:48you should put that reply where everyone can see.
There was nothing explained, I received a credit worth nothing for the first month of excessive data and no more.
Your stole excessive data from my bill. Go through all the years I have been with Vodacom and look at my bill. My bill is on average 2000 a month with the main extra costs being data.
For two months my bill was excessive.
The second month my bill was higher than the amount on the Vodacom app, the second month should have been around 4800, it was more than 5.
From here I am handing this over to my lawyer to take this up.
I expect one of your management to follow up so I can get the theft from your company resolved.
There was nothing explained, I received a credit worth nothing for the first month of excessive data and no more.
Your stole excessive data from my bill. Go through all the years I have been with Vodacom and look at my bill. My bill is on average 2000 a month with the main extra costs being data.
For two months my bill was excessive.
The second month my bill was higher than the amount on the Vodacom app, the second month should have been around 4800, it was more than 5.
From here I am handing this over to my lawyer to take this up.
I expect one of your management to follow up so I can get the theft from your company resolved.
JF
Johann F's update18 Jun 2020, 16:48
Reviewer Update
you should put that reply where everyone can see.
There was nothing explained, I received a credit worth nothing for the first month of excessive data and no more.
Your stole excessive data from my bill. Go through all the years I have been with Vodacom and look at my bill. My bill is on average 2000 a month with the main extra costs being data.
For two months my bill was excessive.
The second month my bill was higher than the amount on the Vodacom app, the second month should have been around 4800, it was more than 5.
From here I am handing this over to my lawyer to take this up.
I expect one of your management to follow up so I can get the theft from your company resolved.
There was nothing explained, I received a credit worth nothing for the first month of excessive data and no more.
Your stole excessive data from my bill. Go through all the years I have been with Vodacom and look at my bill. My bill is on average 2000 a month with the main extra costs being data.
For two months my bill was excessive.
The second month my bill was higher than the amount on the Vodacom app, the second month should have been around 4800, it was more than 5.
From here I am handing this over to my lawyer to take this up.
I expect one of your management to follow up so I can get the theft from your company resolved.