1 reviews | Active since May 2012
Excessive data charges in last 2 months of contrat
Vodacom have charged me over 3k in the last 2 months for excessive data usage on my phone, I on average use 1.7GB of data a month and now in my March account I have been charged for excessive data amounts, two events which cost R900 each, Vodacom eventually sent me the report after I have to resort to facebook to get any service, now I haven't received any response since replying to the feedback. This month I have turned my cellular data off completely and int he last two days i only allowed whatsapp to use data and I still only turned it on when needed, I got an SMS that i had no more of my 200MB data left, so turned off the data, bought a new bundle and only when received confirmation it was activated did I turn it back on. Now I see online I have been charged for /- 30MB of data not even in a 1 minute period, then looked at my balances and I still have data left from the previous bundle. Just shows that Vodacom charges what they like, when they like. I'm disgusted in their lack of service!
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
