1 reviews | Active since Mar 2015
Excessive data charges call limit ignored
Received a bill for R4291 because R50 call limit didn't kick in. Call limit activated online. I agreed to some T&C's which I didn't get to read just to activate service. If you click on T&C's ,T&C's page doesn't open. You get directed to [URL Removed] Assuming I was accepting General T&C's which doesn't cover Voluntary call limits, I assumed all in order & I could have peace of mind that my kids won't run up excessive bills since soft lock will kick in when limit is reached & service will terminate. I was at work, unaware my daughter was downloading a game. For this reason I implemented call limits. When queried with Vodacom I was asked if I read T&C's. Confused I searched net & found T&C's at [URL Removed] different to above. If I was aware would have educated my kids & advised to consult me before downloads to ensure sufficient data & sent data. Had bill problem few months ago, mentioned to consultant was going to implement limits, consultant didn't caution me service is not guaranteed. Utterly disappointed with Vodacom & feel ill!
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
