RM
Regomoditswe M

1 reviews | Active since Nov 2016

27 Dec 2016, 07:44

Excessive Data Charges

<p>Over the course of the past few weeks, Vodacon had excessively charged me for data. This morning alone within less than an hour I've had 2 100MB bundles deplete almost instantly after my recharge. I spoke to a customer service consultant who was extremely rude & dismissed me about my complaint she then failed to refer me to a specialist that would monitor my data usage. I recharged at 06: 34 At 06:39 - The Bundle depleted</p>

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Replies (1)
Vodacom
Vodacom's reply27 Dec 2016, 07:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,