aA
awsmith A

1 reviews | Active since Oct 2016

10 Aug 2017, 13:41

Excessive cost of Vodacom mobile phone upgrade

<p>I have had my ********** 646 mobile number for approx. 10 years. I currently have 3 vodacom contract running with a total cost of just under R1000 for all 3 contracts. I have enquired online about the upgrade to contract for ********** 646 and found that the only contract available is for an LG G6 for R599 pm which gives R200 airtime and no data bundle. (some 200 or so sms bundle but who really uses sms bundles these days)</p> <p>I am really contemplating ending all 3 contracts once they reach their end date.</p> <p> </p> <p>Regards</p> <p><br />Anton Smith</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team