LM
Loritype M
1 reviews | Active since Jun 2020
15 Jun 2020, 11:39
Excessive charges on cell phone accounts
For the past few months we have requested an itemised billing on our business account with Vodacom as the charges are excessive in relation to the usual charges. To date, we have not received this itemised billing, Vodacom does not communicate and we continue to be charged excessive amounts. Vodacom, please respond to our requests for itemised billing. Loritype (Pty) LTD.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jun 2020, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Loritype M's updateReviewer Update
18 Jun 2020, 11:42This is the standard response received from Vodacom for over 2 months since requesting the itemised billing to determine the sudden excessive charges. To date, we are yet to receive a suitable response and are forced to pay the excessive charges to avoid cutting of our services. PLEASE Vodacom, just provide an itemised billing considering you are not able to explain the excessive charges. We have been your client for many years. This is unacceptable!!
LM
Loritype M's update18 Jun 2020, 11:42
Reviewer Update
This is the standard response received from Vodacom for over 2 months since requesting the itemised billing to determine the sudden excessive charges. To date, we are yet to receive a suitable response and are forced to pay the excessive charges to avoid cutting of our services. PLEASE Vodacom, just provide an itemised billing considering you are not able to explain the excessive charges. We have been your client for many years. This is unacceptable!!