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Vaughn N
1 reviews | Active since Aug 2013
13 Oct 2020, 10:14
Excessive cancellation fees on contracts
I am really shocked with Vodacom and there contract cancellation fee. Im on a 189-00 pm contract 10 gig day and 10 gig night. Contract started in July and I now realize that this data is not enough and would like to cancel this contract and get something better.
I get quote a fee of R5433.75.
so basically I am stuck with this low data package and I cant even cancel or upgrade it.
Why this high fee? you want customers but yet you slam them with this fee?
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Replies (3)
Vodacom's replyOfficial
13 Oct 2020, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2020, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Vaughn N's updateReviewer Update
13 Oct 2020, 11:42They must rather call me on the number supp**** thanks as Im not using that number as a whatsapp number
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Vaughn N's update13 Oct 2020, 11:42
Reviewer Update
They must rather call me on the number supp**** thanks as Im not using that number as a whatsapp number
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Vaughn N's updateReviewer Update
13 Oct 2020, 17:01Correct that is what I am disputing.
R189 X 22 months left of contract is R4158-00 which would have been paid at the end of the contract period.
If I cancel then why should I pay this amount if i am not using the contract anymore?
Do you think this is a fair amount for your customers to pay ?
R189 X 22 months left of contract is R4158-00 which would have been paid at the end of the contract period.
If I cancel then why should I pay this amount if i am not using the contract anymore?
Do you think this is a fair amount for your customers to pay ?
VN
Vaughn N's update13 Oct 2020, 17:01
Reviewer Update
Correct that is what I am disputing.
R189 X 22 months left of contract is R4158-00 which would have been paid at the end of the contract period.
If I cancel then why should I pay this amount if i am not using the contract anymore?
Do you think this is a fair amount for your customers to pay ?
R189 X 22 months left of contract is R4158-00 which would have been paid at the end of the contract period.
If I cancel then why should I pay this amount if i am not using the contract anymore?
Do you think this is a fair amount for your customers to pay ?