XJ
Xander J
1 reviews | Active since Jul 2019
07 Feb 2022, 05:17
Excessive billing
Why am I paying R400 more this month than I did last month? On the bill it says for Interim Access dated from over a year ago. That makes no sense. All the installation fees and extra payments were paid at the time so I don't understand why I am paying for it again. It's a 10mb line that was installed over a year ago.
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Vodacom's replyOfficial
07 Feb 2022, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team