VS
Vischal S

1 reviews | Active since Apr 2011

13 Oct 2016, 14:22

Excessive bill - explanation required

<p>My bill this month is almost 3 times the normal amount. This includes an excessive data charge over and above the 4gigs data bundle purchased. I would like a detailed list of data usage for my number as I had purchased additional data bundles to avoid an issue of this sort.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team