1 reviews | Active since Mar 2009
Excessive Accounts / Errors on Accounts
<p>In April I upgraded my phone and took a new contract on a tablet. May I received a massive account of almost R4000 for phone, tablet and (existing) 3G contract. According to the account I used almost R3000 data for the month. This is impossible as my 3G contract is 3gig - not even while I was studying did I manage to finish 3gig. On enquiry at a Vodacom shop they called the call centre and I explained to them. I requested a detailed account to be sent as I wish to see where the mistake was. I cannot see why I should pay for this though, however, still insisted. It is now a month later and still no detailed / specified account. This month, my 3G account is again depleted with an additional amount of >R200. In addition, Vodacom is charging me for two handsets - contract renewed in April therefore new phone, new handset. Why should I still be paying for an old phone as well? I am really concerned that Vodacom is taking money from customers ********ly. It is tough times for all, but this is getting really rediculous!!!! I am really considering contacting the consumer protection onbudsman or Carte Blanche.... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HI Sonett
As discussed, feedback has been provided.
Regards,
RJ
HI Sonett
As discussed, feedback has been provided.
Regards,
RJ
