SW
Sonett W

1 reviews | Active since Mar 2009

13 Jun 2017, 17:20

Excessive Accounts / Errors on Accounts

<p>In April I upgraded my phone and took a new contract on a tablet. May I received a massive account of almost R4000 for phone, tablet and (existing) 3G contract. According to the account I used almost R3000 data for the month. This is impossible as my 3G contract is 3gig - not even while I was studying did I manage to finish 3gig. On enquiry at a Vodacom shop they called the call centre and I explained to them. I requested a detailed account to be sent as I wish to see where the mistake was. I cannot see why I should pay for this though, however, still insisted. It is now a month later and still no detailed / specified account. This month, my 3G account is again depleted with an additional amount of >R200. In addition, Vodacom is charging me for two handsets - contract renewed in April therefore new phone, new handset. Why should I still be paying for an old phone as well? I am really concerned that Vodacom is taking money from customers ********ly. It is tough times for all, but this is getting really rediculous!!!! I am really considering contacting the consumer protection onbudsman or Carte Blanche.... </p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Jun 2017, 09:32
Official

HI Sonett

As discussed, feedback has been provided.

Regards,

RJ