FM
Francois M

1 reviews | Active since Jul 2014

05 Apr 2017, 08:56

EXCESSIVE ACCOUNTS

<p>I am the account holder for account number: I ********** 2.</p> <p>I have been receiving EXCESSIVE accounts regarding my contract with Vodacom for the last four / five months. My account would suddenly be soft-locked without warning, after which I had to pay over R8,000.00 for January 2017, February 2017 and March 2017 respectively.</p> <p>This morning my account was again soft-lock after which I was informed that my account is R17,112.83!!!</p> <p>IT IS IMPOSSIBLE THAT MY ACCOUNT COULD AMOUNT TO THESE EXCESSIVE AMOUNTS!!!! </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Apr 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Apr 2017, 10:22
Official

Dear Francois,

Feedback provided.

Regards,

Cassandra

Best regards,