EXCESSIVE ACCOUNT CHARGES

My mother of 74 has a family top up with Vodacom and at the end of December some bright spark decided to debit my mothers account twice for some reason. My mother was told that it was a computer error, however we all know the the computer takes the data that it is given from a human. Since December this old ladies vodacom account has gone from R265.00 per month to an account of R845.00 per month and no-one can give her the answers. She is told that she just has to pay it or else they will bar her account. This morning she gets an MMS to say that she needs to pay and additional R845.00 as she has not paid her account. This poor old lady has all her proof of payments but the eccessive charges keep rising and they claim that she has not paid the account.<br> The people working in the Vodacom accounts department is unhelpful and rude and she was told and i quote PAY IT OR WE BAR YOUR PHONE. Well they can now bar her phone as i will not allow her to be *****ed over like this anymore and abused by a service provider. I called the accounts myself and was told they will look into this but it will take a week. Who do Vodacom think they are to treat people their customers so bad