Excessive account
<p>Hi there,</p> <p> </p> <p>So in a nutshell I cancelled my contract last month to go on prepaid as I am emigrating and this is the last month on the contract.</p> <p> </p> <p>As I ran out of data I purchased 3 separate data bundles of 1gig each (3gigs in total) this month which says it was successful in adding to my account. I can see this on the vodacom orders history This does not appear to be the case as my account is now sitting on close to R10k as these bundles were not app****.</p> <p> </p> <p>Please urgently sort this out!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Thanks Vodacom for sorting this out so promptly!!
Thanks Vodacom for sorting this out so promptly!!
