AV
Andre V
1 reviews | Active since Jul 2011
08 Apr 2022, 07:55
Excess charges
Won't stop charging me for interim access iro ftth
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Apr 2022, 08:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2022, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AV
Andre V's updateReviewer Update
08 Apr 2022, 09:09Despite having installed my fibre SERVICE 10 February, YOU ARE STILL CHARGING me for the INTERIM service, please correct and reverse excess charges. I have repeated requested this.
I am told by ***. That the deal of "interim" service is not valid, and that I will not be refunded.
I am told by ***. That the deal of "interim" service is not valid, and that I will not be refunded.
AV
Andre V's update08 Apr 2022, 09:09
Reviewer Update
Despite having installed my fibre SERVICE 10 February, YOU ARE STILL CHARGING me for the INTERIM service, please correct and reverse excess charges. I have repeated requested this.
I am told by ***. That the deal of "interim" service is not valid, and that I will not be refunded.
I am told by ***. That the deal of "interim" service is not valid, and that I will not be refunded.
Vodacom's replyOfficial
12 Apr 2022, 16:06Dear Andre Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a fibre consultant made contact with you and they have advised that they will cancel the interim LTE solution and they will process the credits.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2022, 16:06
Official
Dear Andre Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a fibre consultant made contact with you and they have advised that they will cancel the interim LTE solution and they will process the credits.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
AV
Andre V's updateReviewer Update
09 Jun 2022, 09:25Hi, Vuma is now charging me as well. Sent an email to ***, requesting a consolidated (Vuma and Voda) statement from inception. Spent 31 minutes in the phone to ***, while the agent tried to understand the mess.
AV
Andre V's update09 Jun 2022, 09:25
Reviewer Update
Hi, Vuma is now charging me as well. Sent an email to ***, requesting a consolidated (Vuma and Voda) statement from inception. Spent 31 minutes in the phone to ***, while the agent tried to understand the mess.