excess amount deducted from my account

Hello Peter<br> <br> Vodacom last month deducted an excess of R5500 from my account without my consent. I agreed to a Top up data buddle's of R129 every month to my surprise last month Vodacom deducted over than what I expected.<br> <br> I immediately called Vodacom to lodge a dispute about this on the 3 March 2015 and I was informed that Vodacom will get back to me after two days. Two days passed there was not feedback from Vodacom. I then phone Vodacom on the 05 March 2015 to follow up on this issue, I was then informed that the person who captured my dispute did not capture it correctly. I was then asked to retell my story and was promised the matter will be resolved in two weeks' time. The two weeks has elapsed still not a word from Vodacom.<br> <br> I have been a loyal client to Vodacom and never missed a single payment on my account bills and today Vodacom is treating me with no considerate. An unbudgeted amount of R5500 being deducted on my account has made me not be able for feed my children this month. I had to borrow money from my friend and parents so that I just make it for this month.<br> <br> I have reiterated my frustration to Vodacom and no one has taken me seriously. Can someone assist.<br>