Exceptionaly Poor Service - YET AGAIN VODACOM

COMPLAINT – Belinda Pretorius Good day Vodacom Team, I herewith want to log a formal complaint in regards too an upgrade which I was sold under false pretences which resulted me in forfeiting 3.5gig of data which I accumulated on my previous contract for number 064 900 **** on my previous contract – WHICH I WANT BACK. Before I get to my current complaint, I need to let you know that I will NEVER advise anyone to make use of Vodacom. Ten years later, and I always end up with some type of dispute upon wanting to cancel a contract or being conned into a new contract. In my opinion I wish my account could be flagged and all contracts automatically be cancelled upon expiry date with no mutual communication between Vodacom and myself – BUT there is always an agenda (hopefully a stupid client will forget to phone in and cancel the contract and will be tortured for another 2 years). I previously was also conned into contract re to laptops, which also was a loss. I phoned Vodacom on the 15th of May 2019 wanting to confirm if my contract for 064 900 **** was definitely cancelled seeing that I have had bad experiences previously as to requests not being processed. The consultant who assisted me at the time informed me that he can offer me a better package seeing that I have been a long standing client. The offer was R65-00 air time and 500mb for R49-00 per month. I accepted it, NOT KNOWING THAT THE DATA WHICH I HAVE ACCUMULATED WILL BE LOST IN THE PROCESS. Now, let’s get serious here for a minute or two, which person in his/her right mind will agree to get a contract of 500mb and R65-00 airtime knowing they will lose the accumulated data. Especially with Vodacom being so expensive in terms of data. We all know by now that Telkom offers much better deals and cheaper rates. Then, about two weeks before the call of 15th May 2019 I did speak to another consultant who informed me that when my contract expire, I will not forfeit my data seeing that it was already paid for. Now, the latter consultant should have explained to me that I will not forfeit my data, but should I renew my contract I will forfeit the data – CLIENT MISINFORMED. Then, when the new contract was activated I lost 3.5gig and got my 500mg and NO AIRTIME. This is to inform you that I want my 3.5gigs back which I accumulated with my previous contract. As you most probably know, or not surprisingly do not know, a client has the right to be informed correctly and not communicated half the truth for a cheap sale. If the consultant I spoke to communicated the exact consequence of ACCEPTING the new contract, which he was supposed to do, I WOULD HAVE LIKE ANY NORMAL PERSON DECLINED THE OFFER. The new contract has already been cancelled but I still want my data back. I am willing and going to escalate this matter should I not be compensated. I have been **** too and conned and I simply cannot accept this. In terms of my other contracts I also herewith request that all my other contracts be flagged for definite termination of contracts at end of contract seeing that I really do not want to deal with Vodacom anymore. I pay my account religiously every month, but unfortunately for me only get headaches in return. I shall await your feedback but must inform you that my request is not negotiable, I will escalate this matter should I not receive my 3.5gigs. Sincere regards

Belinda Pretorius