AG
Arlene G

1 reviews | Active since Dec 2012

04 Apr 2016, 09:31

Exceptionally poor service

The network coverage in my area has never been up to standard. My first complaint was logged in March 2015 and then again in September 2015. I run my business from home so it is important to have network coverage and be contactable at all times. I was told that a new tower was being setup and the network signal would improve. We are still sitting on Edge. Over the last month we continuously have No Service. The final straw was on the 24th of March where I received calls. I was told they could hear me but I couldn't hear them. I logged a complaint. On the 29th the problem had been reversed where I could hear the caller but they couldn't hear me. The last communication I received from Vodacom was on the 31st telling me to check my SIM card and device. My response was that all had been checked but how could that be the problem with 5 phones and yet all works fine when leaving the area. It is now the 4th of May. I received a client call this morning and once again they could not hear me. Three weeks of this and still no resolution. Vodacom is clearly not my preferred network and will not renew in October. Frustrated and annoyed!

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2016, 09:57
Official
Hello Arlene01,

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Please note that I will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,