Exceptionally poor service

Upgraded two cell phone contracts during April (on line). Received good service from operator - was informed to phone *** after 01 May to do SIM swop. Did so for the first contract on 04 May - told the provided number was incorrect and trhat I should phone 082111 - did so and the SIM swop was done. On 05 May I phoned the same no - was told by the operator he cannot do it, I should phone *** the next day (Disc ref ***).<br> Did call *** on 06 May - only to be told I should phone 082111 (operator cannot provide ref no for this discussion).<br> Problem - upgraded two phones. One was activated without a problem, the other not. No assistance from call centre. I tried to bring the problem to Vodacom's attention through their website, but it does not allow me to submit the e-mail.