Exceptionally poor service

<p>I had to prematuraly cancel my cellphone contract in May 2016 and I paid a penalty fee for the cancelation. We then took out a new contract.</p> <p>I later discovered that Vodacom never stopped the debit order of my old contract and they are still deducting the contract value every month.</p> <p>I went to the Menlyn branch, where I cancelled it as well, and they confirmed that it was sopposed to be cancelled. This was about 4 months back and they are still deducting money every month for the old contract. The person at Menlyn just keep telling me that they have a new system that they do not understand yet and he is still waiting for head office to reply to his email (4 months??!!).</p> <p>This is really bad service and would like my money back with interest asap.</p>