Exceptionally poor, pathetic service

I have never experienced such poor and unacceptable service like the service I have experienced from Vodacom and their business partner Vumatel. This service borders on pathetic!!! Sadly this poor service is continues. I signed a fibre contract more than 2 weeks ago, and after many calls to vodocam and many empty promises, my fibre has still not been installed. I signed up for this service as I work from home and wifi access is of paramount importance. Their agents are inefficient and cannot carry out a simple task to ensure service delivery to a customer. Between Vodacom and Vumatel, nobody knows what they are doing. I have called many times with each one being more than 30 minutes, yet their agents do not know what they are doing. Why do I need to beg for a service that I have paid for!!!!!