Exceptionally poor NEW customer supper

Hi ,

I opened up a brand new contract. I was allocated a number by your system on the 12th July.

When I tried to register with Vodapay the profile was still linked to the old user. I managed to get into the profile and the help desk walked me though deleting the profile. This was done 2 weeks ago and I am still unable to register.

The error reads : “We’re sorry! We can’t process this request. Your cellphone number was previously registered on Vodapay and is in the process of being released. “

I try and speak to an agent with the Vodapay app and I’m only offered Vodacom Prepaid services / incentives. There is no transfer to an agent button. The only contact number that is live is for *****. Which can’t assist me at all. They tell me to use the app. Which is not working.

I can’t check data or airtime via the website as it tells me to get the app. Which is NOT WORKING.

Please if you are unable to get this resolved - I’d prefer Vodacom PORT my existing number which is what I requested in the first place.

I shouldn’t have been allocated a number still active on your network?

I need an actual human to phone me and attend to this matter.

Thank you,