Exceptionally poor customer service from vodacom fibre (082 190-4)

Exceptionally poor customer service from vodacom fibre (082 190-4). I recently moved into a new unit in the same complex. Our whole complex is fibre enabled and my new unit is 4 doors down. I app**** for relocation of my fibre service on 1 august 2020. I have since called the contact centre at least 8 times and have sent numerous emails. I keep being advised that it will take 30 days to activate my fibre even though the unit is enabled. I keep escalating the matter but keep getting rude customer service agents who are not willing to assist with the matter at hand. Please can I be contacted urgently to resolve this matter.