Exceptionally poor customer service

I had converted my pre-paid line to a contract line on the Monday, 2 Feb 2015, after stressing how urgently I needed a phone a consultant called me to promise me delivery on Wednesday, 4 Feb 2015. I tried getting hold of someone at Vodacom after realising late the afternoon that no delivery had taken place, the consultant then assured me that if not the next day I would receive my phone on the Friday, 6 Mar 2015. I received no phone on the Friday nor could I get hold of anyone from their call centre. Monday, 9 Mar 2015 I still have not received anything, not even a courtesy call to explain the delay. I had spent the entire day trying to get hold of any person to assist me, but their lines just rings continuously and I was pushed from pillar to post, one call centre agent even advised me to step into a store as all I wanted to do was cancel the entire deal. After driving to a mall and stepping into a store I was advised that there is no way that they could help me either. I have taken up a deal with MTN (far better service) and would just appreciate getting hold of someone to cancel my deal with this very poor service provider named Vodacom. I will never recommend to anyone!!!!