Exceptionally BAD service
I've been sending emails to Vodacom customer care since 8 August 2019 pertaining to an amount raised on my account but I do not get any feedback from them. Even tried to phone them and still - NOTHING. Now I refuse to pay my bill until this is resolved.
I am being charge for something I did not sign up for!!!
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Vodacom's replyOfficial
08 Oct 2019, 17:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 17:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team