Exceptional Work by Max De Hamel

<p>After a week long communication with the Vodacom online sales team regarding the porting of my number back to Vodacom, I decided to get assistance from a vodacom store based on info provided by Mark in the porting dept. I arrive at the store to be assisted by 2 female consultants whom advise that I cannot buy a sim without a number and there is no portme number that can be sms'd. Through my persistance, in steps Max De Hamel, senior sales executive. He immediately confirmed that the portme number does exist and the customer can indeed buy a sim card and rica it for the porting to go through. <br /><br />This gentleman not only provided me with his contact details, but also assisted in succussful proting my number over to Vodacom and moving it over to a contract that I wanted. His knowledge on the system process and procedure is exceptional. His communication s****s and customer relationship s**** was outstanding. <br /><br />After dealing with 2 different networks and then finding the lack of knowledge and understanding on Vodacom side, I wondered how on earth did these people get their jobs. Robots - programmed to pick up key words and provide the text book solution which often does not fit. Max on the other hand is an asset to Vodacom.</p> <p> </p> <p>Vodacom - you need more people like Max. Trained; knowledgable; with great customer service s****s.</p> <p> </p> <p>Glad to be back on Vodacom.</p>