exceptional services rendered

I had made 2recharges summed up to R150 to convert to a 1GB data and the next thing when I tried converting I received an insufficient funds sms, I checked my balance to see R120 left. I then phoned 111 and spoke to ncobile who informed me of my recurring R30 data which I never subscribed to & told me there's nothing she can do on her side I needed to unsubscribe from my side, she then sent me a wasp sms which is irrelevant from my quiry. I had to call back in, I then spoke to a lady called MJ Mary-Jane from cape town, as ****ed as I was she went all the way out to assist as my mobile doesn't support the x111# to unsubscribe, she made means and tried other available options which I never knew to unsubscribe but we were not successfull. She even came back to me twice in order to get the matter resolved. She then logged a call on her side to stop the services and provided me a ref#. I would like to thank MJ for submitting the request on my behalf as this was resolved within 2hrs and corrections were done accordingly something I did not expect at all. Thanks MJ for taking my call and dispite all my frustrations you were still willing to help. Thanks once more. You are an asset at Voda